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Course Information

Job Standards and Competency Framework Development

Job Standards and Competency Framework

Guide participants in developing job standards and competency frameworks with behavioral proficiency levels to support recruitment, assessment, and employee development.

Instructor facilitating communication skills for a corporate management team
Actual classroom session at Masterskills Instructor presenting during a training session Participants taking part in a training activity Discussion during a corporate training program Overview of an on-site corporate training class Instructor guiding participants through practical exercises Group activity during the training program Group photo of participants at the end of the course
Table of Contents
  1. Course Overview
  2. Learning Objectives
  3. Target Participants
  4. Course Outline
  5. Training Methodology
  6. Class Information
  7. Materials & Certification
  8. Faculty
  9. Masterskills Corporate Profile
  10. Selected Clients

1. Course Overview

When job roles lack clear standards and competencies are described only in generic terms, organizations struggle to recruit the right people, evaluate consistently, or identify development needs. A useful competency framework must be job-related and include definitions, proficiency levels, and observable behavioral indicators.

The course “Job Standards and Competency Framework Development” guides participants in job analysis, job-family grouping, role-standard development, selection of core and technical competencies, behavioral-level description, and assessment-tool design.

Through an exercise to build a sample framework for a job family, participants develop a competency framework structure suited to their organization and determine how to apply it in recruitment, training, assessment, compensation, and career pathways.

2. Learning Objectives

  • Distinguish among job standards, competency dictionaries, and position-based competency frameworks.
  • Analyze jobs and group roles with similar competency requirements.
  • Develop job standards covering role purpose, responsibilities, and position requirements.
  • Define core, managerial, and technical competencies for each role group.
  • Describe competency levels through observable and assessable behaviors.
  • Apply competency frameworks to recruitment, training, assessment, and career development.

3. Target Participants

  • Leaders and Executive Team MembersThose who need consistent role and competency standards to support the HR strategy.
  • HR Directors, HR Managers, and HR Business PartnersThose leading the design and application of the competency system.
  • Recruitment, Learning, and Performance Management SpecialistsThose applying competency standards in HR processes.
  • Functional ManagersThose involved in defining job requirements and assessing team capability.

4. Course Outline

PART 01Foundations of Job Standards and Competency Frameworks
  • The concept of job standards in organizations.
  • The role of competency frameworks in human resources management.
  • Differences among job titles, positions, and roles.
  • The relationship among job descriptions, KPIs, competencies, and pay.
  • Core competency categories to be developed.
  • A competency-based human resources management model.
  • Scenario: employees with the same title but widely different capabilities.
  • Practice assessing the current job architecture.
PART 02Job Analysis and Job-Family Grouping
  • Collect task information for each position.
  • Define the purpose of each role.
  • Distinguish professional and managerial career levels.
  • Group jobs by department and function.
  • Clarify authority, responsibilities, and reporting relationships.
  • Map jobs within the organizational structure.
  • Example: overlapping roles across functions.
  • Practice grouping sample job roles.
PART 03Developing Job Standards
  • Identify the role's critical responsibilities.
  • Establish education, experience, and skill requirements.
  • Clarify input and output standards.
  • Link roles with career levels.
  • Write standards in clear language.
  • Validate practicality with line managers.
  • Scenario: overly demanding standards that impede recruitment.
  • Practice writing job standards.
PART 04Designing Role-Based Competency Frameworks
  • Define organization-wide core competencies.
  • Define technical competencies by function.
  • Define managerial competencies by level.
  • Describe observable behaviors for each competency.
  • Establish competency levels from basic to advanced.
  • Competency matrix by job family.
  • Scenario: competency assessment without clear criteria.
  • Practice developing competencies and behavioral indicators.
PART 05Competency Assessment and Gap Identification
  • Design competency assessment tools.
  • Collect evidence of workplace behavior.
  • Combine self-assessment and manager assessment.
  • Identify competency gaps requiring development.
  • Link assessment results with training.
  • A calibration process to ensure fairness.
  • Scenario: an employee disagrees with the assessment result.
  • Practice scenario-based competency assessment.
PART 06Applying and Maintaining the Competency System
  • Apply the competency framework in recruitment.
  • Apply it to training and career pathways.
  • Link competencies with performance evaluation.
  • Support 3P compensation and succession planning.
  • Review the competency framework as the organization changes.
  • Communicate the system to managers and employees.
  • Scenario: a completed competency framework that is not used.
  • Practice developing a system implementation plan.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start DateScheduleClass HoursLocationTuition FeeRegister
To Be AnnouncedSaturday – Sunday08:30 – 16:30Ho Chi Minh CityVND 4,500,000Register
To Be AnnouncedMonday – Thursday18:00 – 21:30HanoiVND 4,500,000Register
10% discount for registration at least 15 days in advance, groups of three or more participants, or returning clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

  • Duration: 2 days / 4 sessions; maximum 35 participants per class.
  • Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
  • Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
  • Corporate in-house training: Delivered at the client's office or factory; pricing depends on the design scope, location, and class size.
  • Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.
Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit
Sample Masterskills course completion certificate

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

MBA La Kien My - Human Resources Management & Organizational Leadership Expert

MBA. La Kiến Mỹ

Human resources management and organizational leadership expert specializing in workforce planning, performance, motivation, and succession development.

MBA Dinh Tien Dung - Human Resources Management & Quality Systems Expert

MBA. Đinh Tiến Dũng

Human resources management and quality systems expert specializing in HR management, ISO, quality systems, and leadership skills.

View Faculty Profiles

9. Masterskills Corporate Profile

Masterskills training capability profile View Profile

An overview of Masterskills' training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.


Client feedback after attending a Masterskills course

Client Testimonials

“The Job Standards and Competency Framework Development course offers practical content, workplace-relevant exercises, and clear facilitation. The instructor helps participants use appropriate tools, analyze situations, and develop solutions they can apply after the program.”

View More Client Testimonials

10. Selected Clients

Masterskills has delivered a number of corporate training programs with content closely related to this course topic.

Leadership Skills Development (Class 1) - DNS GLOBAL Vietnam - Dong Nai Leadership Skills Development (Class 1)DNS GLOBAL Vietnam - Dong Nai Leadership Skills Development (Class 2) - DNS GLOBAL Vietnam - Dong Nai Leadership Skills Development (Class 2)DNS GLOBAL Vietnam - Dong Nai Employee Management & Development Skills - AustGrow Vietnam - Dong Nai Employee Management & Development SkillsAustGrow Vietnam - Dong Nai Performance Evaluation - Xuan Cau Company – Ho Chi Minh City Performance EvaluationXuan Cau Company – Ho Chi Minh City Critical Thinking Skills - AES Mong Duong Power Company - Quang Ninh Province Critical Thinking SkillsAES Mong Duong Power Company - Quang Ninh Province Sales Team Supervision Skills - Toyota Ben Thanh – Ho Chi Minh City Sales Team Supervision SkillsToyota Ben Thanh – Ho Chi Minh City Building a Professional Personal Image - Saint-Gobain Vietnam – Ho Chi Minh City Building a Professional Personal ImageSaint-Gobain Vietnam – Ho Chi Minh City Professional Sales Team Supervision - FMC Vietnam – Ho Chi Minh City Professional Sales Team SupervisionFMC Vietnam – Ho Chi Minh City

View Selected Clients

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Ready to strengthen your team's capability to develop job standards and competency frameworks?

Masterskills experts are ready to advise you on a Job Standards and Competency Framework Development program aligned with your organization's objectives.

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