Course Information

Professional Human Resources Management

Provide an integrated HR management foundation spanning workforce planning, recruitment, performance, compensation, capability development, and employee relations.

Instructor facilitating communication skills for a corporate management team

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Group photo of participants at the end of the course

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

Professional HR management requires policies and processes to be connected with business needs rather than operated as separate administrative activities. Data-poor workforce planning, recruitment disconnected from capability requirements, and performance evaluation separated from development and compensation all reduce workforce effectiveness.

The course “Professional Human Resources Management” provides an integrated view of workforce planning, recruitment and onboarding, performance management, compensation, capability development, and employee relations. The course emphasizes the alignment between business strategy and HR decisions.

Through scenarios and analytical exercises, participants can review their current system, select appropriate indicators, and identify improvement priorities relevant to their HR responsibilities.

2. Learning Objectives

Analyze the role of human resources management in achieving business objectives.
Develop a workforce plan based on organizational needs and available data.
Align recruitment, onboarding, and placement with position competency requirements.
Design a performance management cycle covering objectives, monitoring, feedback, and evaluation.
Link compensation policies with competency, results, and talent-retention priorities.
Review employee relations and HR metrics and develop an HR system improvement plan.

3. Target Participants

HR Managers, Deputy Managers, and HR LeadsThose who need to manage HR functions as an integrated system.
HR Business PartnersThose connecting business-unit needs with HR solutions.
Experienced HR SpecialistsThose seeking to expand from a specialist discipline to an integrated management perspective.
Recruitment, Learning, Compensation & Benefits, and Employee Relations SpecialistsThose who need to understand how their specialty connects with the overall HR system.

4. Course Outline

PART 01Overview of Human Resources Management

The role of HR in business strategy.
The HRBP and shared-services model.
The human resources management value chain.
HR functions across the employee life cycle.
Principles for balancing people and performance.
Scenario: an HR function without a strategic role.
Group discussion on expectations of HR.
Exercise: identify HR priorities.

PART 02Workforce Planning

Analyze workforce needs based on objectives.
Forecast workforce requirements under growth scenarios.
Competency matrix for each position.
Critical succession map.
Annual workforce planning process.
Workforce gap analysis tools.
Practice developing departmental staffing levels.
Scenario: workforce shortages during business expansion.

PART 03Recruitment and Employee Onboarding

Develop an appropriate candidate profile.
Recruitment channels by position group.
Competency-based interviewing techniques.
Standard STAR behavioral questions.
Candidate screening and selection process.
A first-30-days onboarding program.
Role-play: interviewing a new management candidate.
Exercise: develop an onboarding plan.

PART 04Performance Management

Set objectives using OKRs and KPIs.
Periodic performance evaluation cycle.
Effective feedback using the SBI model.
Manage employees performing below required competency levels.
Coaching techniques for performance improvement.
Transparent performance evaluation forms.
Scenario: a high-performing employee who lacks collaboration.
Practice conducting an individual performance review meeting.

PART 05Compensation and Capability Development

Compensation structure based on position value.
Employee-engagement benefits policies.
Competency frameworks for each career level.
Learning pathways based on job requirements.
The 70-20-10 development model.
Key-talent retention planning.
Exercise: design an internal training program.
Scenario: employees leaving due to compensation concerns.

PART 06Employee Relations and HR Transformation

Compliance principles in employee relations.
A fair disciplinary process.
Dialogue skills for difficult employee conversations.
Workplace conflict management.
Communication of HR policy changes.
Metrics for evaluating HR function effectiveness.
Role-play: a contract-termination conversation.
Action plan to upgrade the HR system.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Register
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Register
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Register

10% discount for registration at least 15 days in advance, groups of three or more participants, or returning clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client's office or factory; pricing depends on the design scope, location, and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

MBA La Kien My - Human Resources Management & Organizational Leadership Expert

MBA. La Kiến Mỹ

Human resources management and organizational leadership expert specializing in workforce planning, performance, motivation, and succession development.

MBA Dao Hoai Bac - Human Resources Management & KPI–BSC Expert

MBA. Đào Hoài Bắc

Human resources management and KPI–BSC expert specializing in performance management, KPIs, BSC, corporate culture, and management systems.

View Faculty Profiles

9. Masterskills Corporate Profile

View Profile

An overview of Masterskills' training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Professional Human Resources Management course offers practical content, workplace-relevant exercises, and clear facilitation. The instructor helps participants use appropriate tools, analyze situations, and develop solutions they can apply after the program.”

View More Client Testimonials