Course Information

Applying ChatGPT to Human Resource Management

Apply ChatGPT in a controlled way for recruitment, onboarding, training, internal communication and HR management support tasks.

Facilitator guiding communication skills for corporate management teams

Facilitator presenting in a training class

Learners participating in training activities

Discussion in a corporate training program

Overview of an in-house corporate training class

Facilitator guiding learners through practice

Group photo of learners at the end of the course

Table of Contents

Course Overview
Training Objectives
Target Participants
Course Content
Training Methodology
Class Information
Learning Materials & Certification
Faculty Team
Masterskills Profile
Representative Clients

1. Course Overview

Human resource work includes many activities that require information synthesis, document development and communication with multiple stakeholder groups. ChatGPT can support these tasks when requests are clearly designed and data is properly managed.

The course “Applying ChatGPT to Human Resource Management” focuses on prompt design for recruitment, onboarding, training, internal communication and support for developing performance management content.

Participants practice creating, reviewing and refining outputs according to company policy while identifying sensitive information, bias and HR decisions that should not be delegated to AI tools.

2. Training Objectives

Identify HR tasks suitable for ChatGPT support and tasks requiring strict control.
Design prompts for job descriptions, recruitment and candidate communication.
Support development of onboarding, training and employee guidance materials.
Create internal communication content and support preparation of performance management materials.
Review, refine and standardize outputs according to company policies and language.
Apply confidentiality, fairness and accountability principles when using AI in HR.

3. Target Participants

HR directors, managers and deputy managersNeed to guide and control AI application in HR activities.
Recruitment, training, development and internal communication specialistsRegularly develop content and materials and communicate with employees or candidates.
C&B, administration and payroll staffNeed support in synthesizing, explaining and standardizing information while protecting sensitive data.
Department managersParticipate in recruitment, onboarding, feedback and employee development within their units.

4. Course Content

The program is organized around key HR functions and concludes with risk management principles for AI implementation.

PART 01Foundations for Applying ChatGPT in Human Resources

Concepts of ChatGPT in HR management.
The role of AI in optimizing HR operations.
HR task groups that can be supported.
Differences between an AI assistant and human decisions.
Principles for using ChatGPT safely and effectively.
AI assistant model for the HR department.
Scenario: HR staff are overloaded with administrative work.
Practice identifying ChatGPT application points.

PART 02Prompt Design for HR Work

Prompt structure with role, objective and context.
Provide information on positions, policies and target audiences.
Require outputs in tables, templates or checklists.
Follow-up questioning techniques to refine responses.
Build a prompt library by HR function.
Review content before practical application.
Example prompt for writing a job description.
Practice designing sample HR prompts.

PART 03Application in Recruitment and Onboarding

Draft competency-based job descriptions.
Create interview questions for each position.
Build criteria for screening candidate profiles.
Suggest interview invitation and response emails.
Design a new employee onboarding checklist.
Standardize company introduction materials.
Scenario: urgent recruitment but no question bank.
Practice creating a recruitment toolkit.

PART 04Application in Training and Development

Identify training needs by competency.
Suggest an internal training program framework.
Draft concise, easy-to-understand learning materials.
Create post-training assessment questions.
Design employee development roadmaps.
Summarize learner feedback into insights.
Scenario: extensive training but difficult impact measurement.
Practice building a training plan.

PART 05Supporting Internal Communication and Performance

Draft clear and appropriate internal announcements.
Standardize emails, policies and employee guidelines.
Suggest employee engagement survey content.
Summarize employee feedback into issue groups.
Support development of individual goals and KPIs.
Prepare periodic performance review questions.
Scenario: employees misunderstand a new policy.
Practice creating internal communication messages.

PART 06Risk Management and Sustainable Implementation

Control confidentiality of sensitive HR data.
Identify bias in AI-generated content.
Define information that must not be entered into ChatGPT.
Document review process before issuance.
Measure the effectiveness of ChatGPT application in HR.
Build internal AI usage standards.
Scenario: AI creates unfair content.
Practice building a ChatGPT application plan.

5. Training Methodology

Classes are conducted in small groups with a learner-centered approach. The facilitator provides concise input, then guides discussion, scenario practice, feedback and debriefing so participants can convert knowledge into applicable workplace behavior.

Group Discussion Individual Exercises Group Presentations Brainstorming Techniques Facilitated Practice Experiential Projects In-Class Activities Role-Play Activities Class Presentations

6. Class Information

Expected Opening	Schedule	Time	Location	Tuition Fee	Register
To be updated	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	4.500.000 VND	Register
To be updated	Monday – Thursday	18:00 – 21:30	Hanoi	4.500.000 VND	Register

10% discount for registration at least 15 days in advance, groups of three or more learners, or loyal clients.Reserve a Seat

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class organization conditions and the actual training plan. Masterskills will confirm the official schedule with learners before the start date.

Duration: 2 days / 4 sessions; maximum 35 learners per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
In-house corporate training: Delivered at the client’s office or factory; quotation depends on design scope, location and class size.
Additional costs: Trainer travel and accommodation costs are determined according to the delivery location, if applicable.

7. Learning Materials & Certification

Learners receive copyrighted course materials developed by Masterskills, practice handouts, self-assessment forms and reference materials closely aligned with business situations.

Copyrighted Course MaterialsStandardized content updated according to course objectives.

Practice ToolsChecklists, handouts, feedback templates and personal action plans.Explore Toolkits

Certificate of Completion

Learners who meet attendance and practice requirements receive a Masterskills certificate of completion.

8. Faculty Team

Masterskills faculty and experts have practical management, consulting and training experience in fields aligned with the program content.

MBA. Dao Hoai Bac

Expert in management people & KPI – BSC. Management performance, KPI, BSC, culture organization and he thong management.

MBA. La Kien My

Expert in management people & leadership organization. Hoach dinh sources nhan luc, performance, motivation and develop team successors.

View Faculty Profiles

9. Masterskills Profile

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Masterskills’ training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client feedback after joining Masterskills courses

Client Testimonials

“The applying ChatGPT to human resource management course offers practical content, workplace-focused exercises and clear facilitation. The facilitator helps learners use appropriate tools, analyze situations and build solutions that can be applied after the program.”

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