Course Information

Managing Through Goals and Feedback

This program helps participants develop practical capability in managing through goals and feedback through structured concepts, business cases, guided practice and workplace application planning.

Practical content and examples are aligned with training program and workplace application.

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Content
Training Methodology
Class Information
Materials & Certification
Training Faculty
Masterskills Capability Profile
Representative Clients

1. Course Overview

Managing Through Goals and Feedback creates value when managers understand the business context, focus on the right priorities and translate ideas into disciplined action.

This program provides a practical learning journey for managing through goals and feedback, combining concise frameworks, business cases and guided exercises that are directly connected to workplace realities.

Participants practice diagnosing situations, using relevant tools, discussing cases and preparing an action plan that can be applied after the course.

2. Learning Objectives

Understand the core concepts, business relevance and practical value of managing through goals and feedback.
Analyze current practices, challenges and improvement opportunities in the workplace.
Apply structured tools to clarify priorities, diagnose issues and support better decisions.
Translate learning points into specific actions, responsibilities and expected outcomes.
Communicate ideas clearly and align stakeholders around shared priorities.
Develop an implementation plan suitable for the organization’s context and operating rhythm.

3. Target Participants

Business owners, executives and senior managersNeed to strengthen strategic direction and build consistent implementation capability.
Functional managers and team leadersResponsible for translating the topic into team practices, routines and results.
HR, L&D and organizational development professionalsNeed to design learning, communication and capability development initiatives.
Project teams and cross-functional membersParticipate in implementation, coordination and continuous improvement activities.

4. Course Content

PART 01 Foundation and Business Context

Clarify the core concepts and business context of Managing Through Goals and Feedback.
Identify why this capability matters to sustainable organizational performance.
Distinguish common misconceptions from practical application in the workplace.
Connect the topic with team goals, customer value and execution discipline.
Review the key components of an effective working framework.
Analyze typical challenges faced by managers and team members.
Discuss a practical business case related to managing through goals and feedback.
Assess the current situation and define improvement priorities.

PART 02 Diagnosis and Opportunity Analysis

Analyze internal and external factors that influence current performance.
Use structured diagnostic tools to identify root causes and constraints.
Map stakeholders, processes, data and decision points relevant to the topic.
Recognize risks, opportunities and areas of misalignment.
Collect evidence through observation, discussion and business information.
Prioritize issues based on impact, urgency and feasibility.
Review examples of common implementation gaps.
Practice building a diagnosis matrix for workplace application.

PART 03 Tools and Practical Application

Apply practical frameworks to define objectives and expected outcomes.
Translate broad direction into clear actions, responsibilities and standards.
Use appropriate tools to structure analysis and decision-making.
Align individual contribution with team and organizational priorities.
Clarify communication requirements and success criteria.
Practice selected techniques through guided exercises.
Review case examples and facilitator feedback.
Develop a draft action approach for a real work situation.

PART 04 Communication and Stakeholder Alignment

Strengthen collaboration, communication and stakeholder alignment.
Facilitate constructive discussion when priorities or perspectives differ.
Use questioning, listening and feedback techniques to improve understanding.
Manage resistance, uncertainty and competing expectations.
Build trust and accountability through clear agreements.
Apply problem-solving discipline to practical workplace situations.
Practice handling a challenging conversation or implementation scenario.
Identify communication habits that support sustained execution.

PART 05 Implementation Planning

Convert learning points into an implementation plan.
Define milestones, owners, resources and follow-up routines.
Select indicators to monitor progress and learning transfer.
Anticipate barriers and prepare mitigation actions.
Create a rhythm for review, coaching and continuous adjustment.
Integrate the new approach into existing management practices.
Receive feedback on the draft plan from peers and the facilitator.
Finalize personal and team commitments for post-course application.

PART 06 Workplace Transfer and Continuous Improvement

Consolidate key lessons and workplace application principles.
Link the topic with leadership, management and organizational culture.
Identify the behaviors required to sustain improvement after training.
Design simple routines for follow-up, reflection and knowledge sharing.
Develop a personal development roadmap aligned with role expectations.
Plan how to communicate learning outcomes to managers and colleagues.
Review assessment results and lessons learned during the program.
Commit to measurable actions for continuous improvement.

5. Training Methodology

The program uses a learner-centered methodology with concise facilitator input, case discussion, individual reflection, group exercises and guided workplace application. Participants work with practical situations so that learning can be transferred into daily management practice.

Group Discussion Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Facilitator Experiential Projects In-Class Activities Role-Play Activities Class Presentations

6. Class Information

Tentative Opening Date	Schedule	Time	Location	Tuition Fee	Register
Updating	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Register
Updating	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Register

10% incentive: register 15 days in advance, enroll as a group of three or more, or qualify as a loyal client.Reserve a Seat

Note: The opening schedule is tentative and may be adjusted depending on the number of registered participants, venue conditions and the actual implementation plan.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate In-House Training: Delivered at the client’s office or factory; pricing is based on design scope, location and class size.
Additional expenses: Facilitator travel and accommodation are determined by the implementation location, if applicable.

7. Learning Materials & Certification

Participants receive copyrighted course materials developed by Masterskills, practical handouts, self-assessment templates and reference documents that support workplace application after the program.

Copyrighted Course MaterialsStandardized content updated according to course objectives.

Practical ToolsChecklists, handouts, feedback templates and personal action plans.Explore the Toolkits →

Certificate of Completion

Participants who meet attendance and practice requirements receive a Masterskills certificate of program completion.

8. Training Faculty

Masterskills facilitators and experts have practical management, consulting and training experience in fields aligned with the program content.

MBA. Paul Huỳnh

Leadership and capability development expert. Specializes in management skills, critical thinking, execution leadership and coaching.

MBA. Đào Hoài Bắc

Human resource management and KPI–BSC expert. Specializes in performance management, KPI, BSC, corporate culture and management systems.

View Faculty Profiles

9. Masterskills Capability Profile

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Masterskills training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client Testimonials

“The Managing Through Goals and Feedback course provides practical content, workplace-oriented exercises and clear facilitation. Participants can apply relevant tools, analyze cases and build an action plan for post-program implementation.”

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