Course Information

ISO 9001:2015 Quality Management

Build a clear understanding of ISO 9001:2015 Quality Management, process-based management, risk-based thinking, and practical quality-system application.

Instructor facilitating communication skills for a corporate management team

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Group photo of participants at the end of the course

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

In a dynamic business environment, iso 9001:2015 quality management is essential for improving coordination, decision quality, and team performance. Without a structured approach, people may rely on habits, assumptions, or fragmented practices that reduce effectiveness at work.

The course “ISO 9001:2015 Quality Management” helps participants understand the core principles of iso 9001:2015 quality management, practice relevant tools, and apply the learning to real workplace situations. The program emphasizes practical thinking, structured methods, and behavioral application rather than theory alone.

Through discussions, exercises, and business scenarios, participants analyze current challenges, practice new approaches, and develop an action plan that can be applied immediately after the course.

2. Learning Objectives

Explain the key concepts, principles, and business value of iso 9001:2015 quality management.
Identify common workplace challenges related to iso 9001:2015 quality management and their root causes.
Apply practical tools and structured methods to improve work effectiveness.
Communicate, coordinate, and make decisions more effectively in relevant situations.
Handle typical barriers, risks, or resistance during workplace application.
Build an individual action plan to transfer learning into daily work practice.

3. Target Participants

Executives and Department ManagersNeed to connect management systems, control requirements, and operational objectives.
Functional Managers and Process OwnersDirectly manage processes, data, controls, and cross-functional coordination.
QA, QC, Compliance, and Internal Control PersonnelBuild, monitor, audit, or improve systems, procedures, and control points.
Key Specialists and Successor TalentWant to strengthen professional capability and apply structured methods at work.

4. Course Outline

The course is delivered in six practical parts, moving from core concepts to tools, workplace application, scenario practice, and action planning for iso 9001:2015 quality management.

PART 01ISO 9001 System Overview

Understand the core concept and purpose of iso 9001 system overview.
Identify how this topic affects work quality, coordination, and business results.
Clarify key principles, roles, and responsibilities for effective application.
Recognize common mistakes, barriers, and risks in real workplace situations.
Use practical tools, checklists, or frameworks to guide implementation.
Analyze examples and scenarios relevant to corporate environments.
Complete an exercise to apply the concept to a realistic situation.
Summarize lessons learned and define actions for workplace application.

PART 02Organizational Context and Interested Parties

Understand the core concept and purpose of organizational context and interested parties.
Identify how this topic affects work quality, coordination, and business results.
Clarify key principles, roles, and responsibilities for effective application.
Recognize common mistakes, barriers, and risks in real workplace situations.
Use practical tools, checklists, or frameworks to guide implementation.
Analyze examples and scenarios relevant to corporate environments.
Complete an exercise to apply the concept to a realistic situation.
Summarize lessons learned and define actions for workplace application.

PART 03Process and Document Management

Understand the core concept and purpose of process and document management.
Identify how this topic affects work quality, coordination, and business results.
Clarify key principles, roles, and responsibilities for effective application.
Recognize common mistakes, barriers, and risks in real workplace situations.
Use practical tools, checklists, or frameworks to guide implementation.
Analyze examples and scenarios relevant to corporate environments.
Complete an exercise to apply the concept to a realistic situation.
Summarize lessons learned and define actions for workplace application.

PART 04Risk-Based Thinking and Operational Control

Understand the core concept and purpose of risk-based thinking and operational control.
Identify how this topic affects work quality, coordination, and business results.
Clarify key principles, roles, and responsibilities for effective application.
Recognize common mistakes, barriers, and risks in real workplace situations.
Use practical tools, checklists, or frameworks to guide implementation.
Analyze examples and scenarios relevant to corporate environments.
Complete an exercise to apply the concept to a realistic situation.
Summarize lessons learned and define actions for workplace application.

PART 05Internal Audit and Management Review

Understand the core concept and purpose of internal audit and management review.
Identify how this topic affects work quality, coordination, and business results.
Clarify key principles, roles, and responsibilities for effective application.
Recognize common mistakes, barriers, and risks in real workplace situations.
Use practical tools, checklists, or frameworks to guide implementation.
Analyze examples and scenarios relevant to corporate environments.
Complete an exercise to apply the concept to a realistic situation.
Summarize lessons learned and define actions for workplace application.

PART 06Continuous Improvement and System Maintenance

Understand the core concept and purpose of continuous improvement and system maintenance.
Identify how this topic affects work quality, coordination, and business results.
Clarify key principles, roles, and responsibilities for effective application.
Recognize common mistakes, barriers, and risks in real workplace situations.
Use practical tools, checklists, or frameworks to guide implementation.
Analyze examples and scenarios relevant to corporate environments.
Complete an exercise to apply the concept to a realistic situation.
Summarize lessons learned and define actions for workplace application.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Register
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Register
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Register

10% discount for registration at least 15 days in advance, groups of three or more participants, or returning clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client's office or factory; pricing depends on the design scope, location, and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

MBA. Dinh Tien Dung

Human resource and quality systems management expert specializing in HR management, ISO, quality systems, and leadership skills.

MBA. Hoang Minh Nghiep

Production management and productivity improvement expert specializing in Lean, Six Sigma, productivity management, quality, and operational system optimization.

View Faculty Profiles

9. Masterskills Corporate Profile

View Profile

An overview of Masterskills' training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The ISO 9001:2015 Quality Management course provides practical content, job-relevant exercises, and clear facilitation. The instructor helps participants use appropriate tools, analyze scenarios, and build solutions they can apply at work after the program.”

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