Course Information

Communication Skills for Managers

Develop managerial communication capabilities to communicate goals, engage employees in dialogue, provide performance feedback and coordinate stakeholders more effectively.

Facilitator guiding communication skills for corporate management teams

Faculty presentation in a training class

Learners participating in training activities

Discussion in a corporate training program

Overview of an in-house corporate training class

Facilitator guiding learners through practice

Group photo of learners at the end of the course

Table of Contents

Course Overview
Training Objectives
Target Participants
Course Content
Training Methodology
Class Information
Learning Materials & Certification
Faculty Team
Masterskills Profile
Representative Clients

1. Course Overview

Managers communicate not only to transfer information, but also to guide action, sustain accountability and help employees complete work effectively.

The course places communication in practical management tasks such as delegation, expectation setting, listening to difficulties, recognizing results, adjusting behavior and handling disagreement.

Participants learn to choose communication approaches that fit each employee, the sensitivity of the situation and the required business outcome.

2. Training Objectives

Communicate goals, requirements and work standards clearly to employees.
Use listening, questioning and dialogue to understand issues accurately.
Provide feedback, recognition and behavior-adjustment requests in a specific way.
Handle sensitive conversations, disagreement and conflict in the management role.
Improve coordination with team members, senior leaders and related departments.

3. Target Participants

Newly appointed managersBuild a communication foundation appropriate to the management role.
Team leaders and supervisorsAssign work, monitor progress and provide feedback to employees.
Middle managersCoordinate multiple parties and handle complex conversations.
Department leadersIncrease influence and maintain alignment across the team.

4. Course Content

The program combines core concepts, practical tools, scenario discussion and guided exercises to support application in daily work.

PART 01 Managerial Communication Mindset

Role of communication in management capability.
Communication that creates direction and trust.
Differences between employee communication and managerial communication.
Clear, consistent and influential management communication.
Common communication barriers for managers.
Two-way communication model in leadership.

PART 02 Communicating Goals and Delegating Clearly

Translate objectives into easy-to-understand messages.
Delegate work with expected results, standards and deadlines.
Check employee understanding before execution.
Adjust wording for different employee profiles.
Communicate priorities when workload is high.
Apply SMART principles when communicating goals.

PART 03 Listening and Dialogue with Employees

Listen actively to understand the real issue.
Ask open questions that encourage sharing.
Recognize emotions behind employees’ words.
Summarize to confirm information.
Avoid interrupting, judging or imposing too early.
Use coaching questions to guide thinking.

PART 04 Feedback, Recognition and Behavior Adjustment

Give feedback based on observable facts.
Recognize positive contributions in a timely manner.
Discuss inappropriate behavior clearly and respectfully.
Separate the person from the problem to be handled.
Balance candor and respect.
Apply the SBI model in feedback conversations.

PART 05 Communication in Conflict and Sensitive Situations

Identify signs of tension in the team.
Stay calm when the dialogue is under pressure.
Clarify interests and real concerns.
Remain neutral when handling internal disagreement.
Use language that reduces defensiveness.
Practice handling sensitive conversations.

PART 06 Influential and Cross-Functional Communication

Present ideas in line with organizational goals.
Persuade using data, interests and risks.
Communicate peer-to-peer in a collaborative spirit.
Coordinate concise and focused meetings.
Confirm commitments and next actions after dialogue.
Create a personal plan to improve managerial communication.

5. Training Methodology

Classes are conducted in small groups with a learner-centered approach. The facilitator provides concise input, then guides discussion, scenario practice, feedback and debriefing so participants can convert knowledge into applicable workplace behavior.

Group Discussion Individual Exercises Group Presentations Brainstorming Techniques Facilitated Practice Experiential Projects In-Class Activities Role-Play Activities Class Presentations

6. Class Information

Expected Opening Date	Schedule	Time	Location	Tuition Fee	Register
To be updated	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Register
To be updated	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Register

10% discount for registration at least 15 days in advance, groups of three or more learners, or loyal clients.Reserve a Seat

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class organization conditions and the actual training plan. Masterskills will confirm the official schedule with learners before the start date.

Duration: 2 days / 4 sessions; maximum 35 learners per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
In-house corporate training: Delivered at the client’s office or factory; quotation depends on design scope, location and class size.
Additional costs: Trainer travel and accommodation costs are determined according to the delivery location, if applicable.

7. Learning Materials & Certification

Learners receive copyrighted course materials developed by Masterskills, practice handouts, self-assessment forms and reference materials closely aligned with business situations.

Copyrighted Course MaterialsStandardized content updated according to course objectives.

Practice ToolsChecklists, handouts, feedback templates and personal action plans.Explore Toolkits

Certificate of Completion

Learners who meet attendance and practice requirements receive a Masterskills certificate of completion.

8. Faculty Team

Masterskills faculty and experts have practical management, consulting and training experience in fields aligned with the program content.

MBA. Paul Huynh

Leadership and capability development expert. Management skills, critical thinking, execution leadership and coaching.

TS. Thai Tri Dung - Chuyen gia managers human resources & tam ly behaviors

Dr. Thai Tri Dung

Human resource management and behavioral psychology expert. Leadership, managerial psychology, negotiation, culture and organizational behavior.

View Faculty Profiles

9. Masterskills Profile

View Profile

Masterskills’ training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The communication skills for managers course provides practical content, workplace-focused exercises and clear facilitation. The facilitator helps participants use appropriate tools, analyze situations and develop solutions that can be applied after the program.”

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