Feedback Capability and Performance Management

1. Course Introduction

Feedback Capability and Performance Management is designed for organizations that need a practical and consistent approach to feedback and performance management. The course links business context, people capability and daily work practices so participants can apply what they learn immediately.

The program focuses on mindset for performance management, setting expectations and performance goals and tracking progress and identifying gaps, then guides participants through practice, discussion and application planning.

Through case studies, group discussion, role play and facilitated exercises, participants develop a shared language, practical tools and concrete actions for improving performance after the program.

2. Learning Objectives

• Understand the role, principles and business relevance of feedback and performance management.
• Apply structured tools and methods related to setting expectations and performance goals.
• Practice communication, analysis and decision-making techniques in realistic workplace situations.
• Identify common challenges, risks and mistakes when applying feedback and performance management at work.
• Build practical solutions and action plans for individual, team and organizational application.
• Measure learning outcomes and sustain improvement after the training program.

3. Target Participants

• Managers and supervisorsResponsible for setting expectations, monitoring performance and developing employees.
• Department headsNeed consistent criteria, feedback practices and improvement plans across teams.
• HR and L&D professionalsSupport performance management processes and capability development.
• High-potential employeesPreparing to manage people, performance and improvement conversations.
• Project, Business and Operations ManagementNeed to sustain commitment to results in a high-pressure environment.

4. Course Content

5. Training Methodology

Classes are organized in small groups with a learner-centered approach. The facilitator provides concise input, then leads discussion, situational practice, feedback and lesson consolidation so participants can turn knowledge into applied behavior.

6. Class Information

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class delivery conditions and the actual training plan. Masterskills will confirm the official schedule with participants before the opening date.

• Duration: 2 days / 4 sessions; maximum 35 participants per class.
• Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
• Ha Noi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Ha Noi.
• Corporate In-House Training: Delivered at the company office or factory; quotation is based on design scope, location and class size.
• Additional Expenses: Facilitator travel and accommodation expenses are determined based on the delivery location, if applicable.

7. Learning Materials & Certification

Participants receive copyrighted course materials developed by Masterskills, practical handouts, self-assessment forms and reference materials aligned with business situations.

Course Completion Certificate

Participants who meet attendance and practice requirements will receive a Masterskills certificate of program completion.