Telephone Sales Pitching Skills

1. Course Introduction

Telephone Sales Pitching Skills is designed for organizations that need a practical and consistent approach to telephone sales pitching. The course links business context, people capability and daily work practices so participants can apply what they learn immediately.

The program focuses on mindset for telephone sales, preparation before calling customers and opening the call and creating interest, then guides participants through practice, discussion and application planning.

Through case studies, group discussion, role play and facilitated exercises, participants develop a shared language, practical tools and concrete actions for improving performance after the program.

2. Learning Objectives

• Understand the role, principles and business relevance of telephone sales pitching.
• Apply structured tools and methods related to preparation before calling customers.
• Practice communication, analysis and decision-making techniques in realistic workplace situations.
• Identify common challenges, risks and mistakes when applying telephone sales pitching at work.
• Build practical solutions and action plans for individual, team and organizational application.
• Measure learning outcomes and sustain improvement after the training program.

3. Target Participants

• Sales representatives and business development staffDirectly approach customers, discover needs and present solutions.
• Account managers and customer-facing employeesNeed to communicate value and handle customer responses professionally.
• New sales employeesWant to build confidence and a practical foundation for customer conversations.
• Sales supervisors and team leadersNeed to coach teams and standardize sales communication quality.

4. Course Content

5. Training Methodology

Classes are organized in small groups with a learner-centered approach. The facilitator provides concise input, then leads discussion, situational practice, feedback and lesson consolidation so participants can turn knowledge into applied behavior.

6. Class Information

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class delivery conditions and the actual training plan. Masterskills will confirm the official schedule with participants before the opening date.

• Duration: 2 days / 4 sessions; maximum 35 participants per class.
• Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
• Ha Noi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Ha Noi.
• Corporate In-House Training: Delivered at the company office or factory; quotation is based on design scope, location and class size.
• Additional Expenses: Facilitator travel and accommodation expenses are determined based on the delivery location, if applicable.

7. Learning Materials & Certification

Participants receive copyrighted course materials developed by Masterskills, practical handouts, self-assessment forms and reference materials aligned with business situations.

Course Completion Certificate

Participants who meet attendance and practice requirements will receive a Masterskills certificate of program completion.